The Legal Stuff

Privacy Policy

Who are we?

  • We are Sales Psyche Ltd of The Retreat 406 Roding Lane South, Woodford Green, Essex, IG8 8EY (registered in England & Wales no: 12826897.)

What information do we collect about you?

  • We collect names and contact details of individual contacts at clients and of participants who use the Sales Psyche solution.

  • This information is collected directly from enquirers and clients or from referrers of potential clients to us.

 

Why do we collect this information?

  • To market our services and reply to enquiries.

  • To provide services to our clients and their participants using our solution.

 

What do we do with this information?

  • We contact you in reply to your enquiry or to follow up a lead referred to us.

  • We use it to enter into a contract with you and to deliver our solution to participants.

  • We do not pass it to third parties for marketing purposes.

 

Who might we share your information with?

  • Our coaches who deliver 1 to 1 coaching.

 

How long do we keep your information?

  • Up to 1 year after we receive your contact details if you don’t purchase our solution from us.

  • If you do purchase our solution, we keep a record of the contract for 6 years from when it finishes.

 

How can I access the information you hold about me?

  • You can contact us using the Contact link on this website or you can email hello@salespsyche.co.uk

  • See details below for more information. 

Does your website use cookies?

  • We use anonymous cookies which are necessary for the website to work, or are statistical cookies used for analytical purposes.

  • Our website also uses a marketing cookie to make ads more relevant to you.​​​

Why do we collect this information?

Our legal bases for processing the personal data we collect about you are:

  • Taking steps at your request prior to entering into a contract with you.

  • As necessary for the performance of the contract to provide our solution to you.

  • Our legitimate interests in marketing our solution to potential clients referred to us.

  • Your consent to us contacting you about future solutions. 

  • Our legitimate interests in ensuring client satisfaction and improving our solution

  • Our legitimate interests in defending potential future legal claims in relation to contracts.

What do we do with this information?

We will process your personal data to achieve the above purposes as follows:

  • We respond to enquiries from potential clients or follow up leads referred to us using the contact details provided.

  • We use those contact details to agree to a contract if the client is interested

  • When you start using the solution, we obtain contact details of participants to issue them with usernames and passwords to access the solution (including the LMS) and to invite them to attend interactions as part of the programme. 

  • We retain records of participants in order to ensure they attend the right sessions and achieve an appropriate progression through our training solution and so that we can deal with any subsequent queries or disputes that may arise.

  • With their consent, we retain clients’ contact details to market future offerings to them that may be relevant.

 

Who might we share your information with?

We will not pass on your personal data to third parties without first obtaining your consent to our instructing them to provide the particular service required. The following third parties may receive your personal data for the following purpose(s):

  • Our Mindful Sales Coaches who deliver our 1 to 1 coaching for us are freelancers, to whom we pass the details of participants so that they can provide their services to them.

How can I access the information you hold about me?

Your rights as a data subject:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right to object to the legal effects of automated processing or profiling.  We do not carry out automated processing or profiling.

  • Right to judicial review: in the event that we refuse your request under rights of access, we will provide you with a reason as to why. 

 

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

 

If you wish to make a complaint about how your personal data is being processed by us, or how your complaint has been handled, you have the right to lodge a complaint with us (contact hello@salespsyche.co.uk).

 

Does your website use cookies?

Cookies are small text files that are placed on your computer by websites you visit and provide information regarding the computer used by a visitor. We use anonymous cookies which are necessary for the website to work, or are statistical cookies used for analytical purposes.  

 

Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

 

Our website allows you to decline statistical and marketing cookies, but the website cannot function properly without the necessary cookies.

 

You can also adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your web browser. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.